Privacy Policy

Cesar’s Luxury takes privacy policy seriously. We understand how important the privacy is for your clients and partners and we take every precaution to safeguard the information that we collect. These information are collected in order to provide you with our services. You can find below the description how the information is used.

What information do we collect?

The information that we collect include Identity information (name, age, gender, passport or identification card information as issued by government authorities), Contact information (home address, postal code, contact telephone number, email address), Preference information (special requests and other preferences for your stay and travel), Technical information (We collect analytics data, or use third party analytics tools to help measure traffic and usage trends and to understand more about the demographics and behaviours of our users.).

How do we collect the information?

The information is collected when you contact us over the telephone or email in order to make enquiry, and/or placing your enquiry through Contact us form under “Ease Your Mind” section of the website.

Upon placing the booking order, you will be required to provide with credit card details. We do not collect and store this information, it is provided to the Third Party in order to process the payment.

How do we use the personal information that you provide us with?

When we make the booking for you, we will use your (and your travel party) information to the Third party in order to arrange and secure the reservation for you.

The email and/or postal address are used to send the travel documents to you. These might be used in the future for the communication on latest offers and newsletter unless you tell us otherwise.

In order to secure and confirm your travel, you will be required to provide us with passport details (or any additional documents required by the authorities of the country that you plan to visit). Should you fail to provide us with required information, we will not be able to confirm the booking for you.

We recommend that you do not include any confidential information (e.g. credit card information) when using e-mail. For your protection, our e-mail responses to you will not include any sensitive personal information.

The information provided to the Third party might be used also for marketing purposes and customer care. The Third party has agreed to confidentiality obligation on how they use the personal information which are solely provided in order to arrange the booking for you.

Occasionally, we may use your contact information for purpose of informing you on the latest travel trends and deals, special events and venues happening in your vicinity.

We will never share your personal information with the Third party for their marketing purposes.

Security of the information

We take every precaution in order to keep your information secure and available only for the duration of the purpose they are provided for; or for the duration that our legal obligation requires so.

We understand that you may like to know what personal information we hold about you, or to correct or delete certain information we hold about you. We are happy to assist you with your request.

We reserve the right to decline a request to access, correct or delete your personal information under certain circumstances as permitted by applicable law. In particular, there may be a variety of legitimate business reasons why we may be unable to delete your personal information and where we are permitted to decline your request to delete your information.

Your personal information will be stored for the period of time required or permitted by law in the jurisdiction of any hotel holding the information. This may involve retaining information following your stay. We will delete your personal information once it is no longer reasonably necessary for any of the purposes described in this Privacy Notice.

You have a right to withdraw the consent of the data processing with us. This may result that we might not be able to provide you with all the services as required. If you decide to withdraw your consent, kindly send your request in writing addressed to Cesar’s Luxury, email: travel@cesarsluxury.com.

Our Privacy Policy may change due to changes of law. Therefore, we encourage you to get familiar with it occasionally and understand how do we collect and process personal information.

Cesar’s Luxury | London | July 2020